Shipping
All our clothing/apparel are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts.
We use the best printers in the biz to ensure a great end product. Now… we can tell you all about how we print and what our process is, but it would be far easier to show you. This is why we created the video below of one of our production facilities:
SHIPPING TIMES:
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship. If you happen to be located in one of those countries we will contact you.
You will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us: support@newstarpod.com.
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 7 – 15 business days |
| Mexico, Brazil, South Africa | 10 – 20 business days |
| Rest of the world | 10 – 20 business days |
Note:
*This doesn’t include our 3-5 days processing time.
*All Paypal pending need 10 days for verify and process.
* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
* The ETA above is regarded under normal condition of weather, social,…
* When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration… it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
SHIPPING OPTIONS:
US, Canada, Australia, Europe:
Free shipping: Order over $100
Standard Shipping: $8.95.
Insurance Shipping $12.95.
International Shipping:
Free shipping: Order over $100
Standard Shipping: $8.95.
Insurance Shipping $12.99.
Expedited shipping (3-10 days):
Free ship by Expedited shipping methods (DHL/UPS line/Fedex/USPS/Yun Express…) for orders over 10 items
+ STANDARD SHIPPING:
You can choose Standard Shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you, if the goods you receive are defective, broken, … but cause not by you, we will send you a replacement product or refund you (if you want the refund, you need to send the package back).
Free shipping is regarded as standard Shipping
+ SHIPPING WITH INSURANCE?
Because there is always a risk that goods in transit may be damaged, lost or delayed, you can choose to transport with Insurance.
When your goods have any errors due to shipping, we will immediately send you another product or refund you without asking for any whatever. Besides opting for transportation insurance, making sure the goods are packed safely and securely also mitigates any loss.
Expedited shipping is regarded as a shipping with insurance.
NOTE: We send orders to ordering shipping address, not the person on it. Please make sure your shipping address is written correctly to avoid any inconvenience.
